Can you post a screenshot of the console and what you see there?
Is there anything that jumps out in /var/log/messages?
Also, if you just rebooted, if you look at /usr/local/avamar/var/log/av_boot.rb.log, it should give an idea of what is happening during the boot process. Do you see any errors there?
Best answer is to open an SR with VMware support.